Terms & Conditions
General Information:
This information supersedes all terms and pricing (written or implied) issued prior to this notification. All terms, conditions and prices are subject to change without notice.
HT Industries, Inc. (“HTI”) shall not be held responsible for delays due to issues arising from earthquake, flood, fire or other acts of nature. Nor shall the company be held liable for delays caused by transportation, work stoppage or slowdown, shortage of materials or government regulations. We will make every effort to communicate accurate arrival information to our customers.
Orders & Freight:
All orders are shipped in full case* quantities. Minimum order amount is $100.00 net. For current prepaid allowances within the continental United States, please contact your HTI Representative or Customer Service. HTI reserves the right to choose the carrier for all prepaid shipments. Special requests for carriers or expedited shipping, which result in additional charges, will become the responsibility of the customer and will be added to the invoice.
A backhaul allowance will be available with management approval. All pick up dates must be scheduled with HTI Shipping Department at least two days in advance.
Payments:
Payment terms (subject to review and approval) are net 30 days from date of invoice. Past due accounts are subject to a late payment charge of 11⁄2% per month (18% annual interest rate). Any unpaid invoices will be sent to collections after 60 days past the due date and customer will be responsible for all collection costs. Invoices are payable in U.S. Dollars.
Claims:
Damaged or defective merchandise, shortages or incorrect shipments must be reported to HTI’s Customer Service Department within 72 hours after receipt. Appropriate documentation, including any information from the shipping carrier, must be submitted with the claim. Invoice discrepancies must be submitted to HTI’s Customer Service Department within 15 days of the invoice date. Any discrepancies not resolved, may have an impact on future orders and/or shipments. A $35.00 fee may be applied for “proof of delivery” requests.
Returns:
Requests for product to be returned must be submitted to HTI’s Customer Service Department within 60 days of the invoice date. All returns must be authorized by HTI with an approved “Return Merchandise Authorization” (“RMA”) Form. Returned product must be accompanied by the RMA, a copy of original invoice and a matching packing list.
All returned items must be in original packaging and in saleable condition when accepted by HTI’s receiving department. Returned merchandise is subject to a 30% restocking/processing fee and freight will be paid by the customer. No credit will be issued for product returned without a HTI RMA, unsalable items or discontinued product. At no time will special order products be authorized for return. Items sent freight collect or not having an authorized HTI RMA will be refused.
Cancellations:
All stock orders may be cancelled by the customer within 24 hours by written notice, only if the order has not already been shipped. Cancellation of custom orders will not be accepted once they are submitted for production and may be subject to any expenses incurred for design work, tooling or manufacturing.
HTI reserves the right to cancel or refuse any orders.
Credit Memos:
Unapplied credit memos, older than 6 months, will be applied to the oldest outstanding invoice.
Pricing:
All pricing is by the each but will be shipped in full case* quantities. Invoicing will be rounded to the nearest tenth as the net price. Special orders may incur additional charges. All prices are subject to change without notice.
*Track must ship in full pallets only.